Credits are reviewed fairly
QueryPilot sells prepaid usage credits for digital API access. Because credits can be used immediately, refund requests are reviewed based on account activity and the circumstances of the request.
Requesting a refund
Contact [email protected] from the purchasing account with your order email, purchase date, and reason for the request. Please contact us before substantial credit usage whenever possible.
When a refund may be available
- A duplicate charge or clear billing error occurred.
- The service could not be accessed because of an issue on our side.
- You contact us promptly after purchase and credits have not been materially used.
When a refund may not be available
- Credits have already been substantially consumed.
- The request concerns prohibited or abusive use of the service.
- The account information cannot be verified or the payment is disputed through the payment provider.
Processing
Approved refunds are returned through the original payment method. Processing times depend on the payment provider and the card issuer. We may suspend access while investigating a billing dispute or suspected fraud.